Title: Government Expands Social Welfare: New Electronic Voucher Details and Mobile Access Guide
In a significant move to bolster its comprehensive social support system, the Iranian government has operationalized the electronic commodity voucher scheme for the first to seventh income deciles. This initiative is a cornerstone of the state’s policy to provide essential goods directly to low and middle-income households, ensuring access to vital nutritional components like calories, protein, vitamins, and micronutrients.
For citizens, a primary question has been how to determine their eligibility and access these benefits. The following guide outlines the official procedures.
Determining Your Household Income Bracket
A key step for families is to confirm their official income decile. The government has provided multiple streamlined channels for this inquiry.
Via the ‘Hemayat’ Online Portal
The most direct method is through the ‘Hemayat’ (Support) portal, managed by the Ministry of Cooperatives, Labour, and Social Welfare. The process is straightforward:
- Navigate to the official website:
hemayat.mcls.gov.ir. - Click on “ورود به سامانه حمایت” (Login to the Support Portal).
- Enter your national ID number as the username, input the displayed security code (CAPTCHA), and click “ورود” (Login).
- Enter the one-time password (OTP) sent to the mobile number registered with the subsidy system.
Upon login, your user profile will display your household’s income decile, member information, and subsidy status.
Via the Automated Telephone System
For those without internet access, an automated voice response system is available. By calling 09200006369 and entering the national ID and mobile number of the head of the household, individuals can receive their status. The national support center hotline at 021-6369 is also available for assistance.
Vouchers and Cash Subsidies: A Separate Benefit
It is important to clarify that receiving the electronic commodity voucher is entirely separate from and does not affect the existing monthly cash subsidy. The voucher scheme is an additional, optional benefit designed to provide further support to eligible households.
How to Check Your Voucher via Mobile
To check the status of your electronic voucher or its balance, the following USSD codes can be used from any mobile phone:
| Inquiry Type | USSD Code |
|---|---|
| Check Voucher Status | #1463500 |
| Display Subsidy & Voucher Balance | *28788# |
| Verify Head of Household Status | #NationalID#438574* |
Essential Security Advisory
When using these services, citizens are advised to adhere to the following security protocols:
- Avoid clicking on unverified links in messages. Always verify the source before proceeding.
- Never share sensitive personal information, such as bank card details or passwords, with anyone.
- In case of any ambiguity, contact only the official authorities and the numbers provided by the government.
- Many transactions and deposits are processed automatically and do not require manual follow-up.
For precise tracking and further inquiries, citizens are directed to use the official ‘Hemayat’ portal or contact the national support center at 021-6369.