Iran’s Social Security Organization Launches Public Consultation to Enhance Digital Services
In a significant move to modernize and improve its service delivery, Iran’s Social Security Organization (SSO) has announced a comprehensive public consultation initiative. The program directly invites stakeholders, including retirees, pensioners, employers, and contributors, to help evaluate and refine its digital service platforms.
A Collaborative Approach to Service Improvement
The initiative, championed by SSO Managing Director Dr. Mostafa Salari, emphasizes the critical role of stakeholder feedback. The organization is systematically integrating public input into both the pre-launch and post-launch phases of its digital services. This strategy ensures that new online platforms are user-friendly, technically sound, and effectively meet the needs of the citizens they are designed to serve.
How to Participate
Interested individuals and organizations can now formally register to become evaluators. Retirees, active contributors, labor and employer syndicates, and even current or retired SSO employees are encouraged to participate. The registration process is open until October 21 via the official consultation portal at hamandishi.info. Upon signing up in the “Hamyar Club” section, participants will be invited to assess digital services based on their expertise and interests.
A Structured Feedback Framework
The SSO has established a clear framework for the evaluation process. Feedback will be meticulously collected and analyzed against key indicators, including:
- User Experience: The ease of navigation and overall satisfaction with the service.
- Technical and Content Quality: The functionality, accuracy, and clarity of the provided information.
- Operational Impact: The practical effects and implications of the services for users and businesses.
This structured approach guarantees that the public’s insights lead to tangible, data-driven improvements.
Part of a Broader Transformational Agenda
This public consultation is a key component of the SSO’s new management strategy. Under the leadership of Dr. Salari, twenty transformative plans have been designed to address the organization’s core missions. A central goal of these plans is the qualitative development and enhancement of non-attendance (digital) services, signaling a committed push toward a more efficient and responsive social security system for all citizens.