Rewritten Title: Government Official Addresses Car Delivery Delays, Affirms Consumer Rights
Article:
A senior industry official has addressed growing concerns from consumers over significant delays in the delivery of purchased vehicles, labeling such holdups as a violation of regulations.
Mounting Frustration for Buyers
Many customers who have paid the full price for domestic and assembled cars at the beginning of the year are still awaiting delivery of their vehicles. These delays, sometimes stretching beyond six months, have occurred frequently without transparent communication or formal apologies from the automakers, leading to widespread frustration.
Acknowledgment from the Ministry
In a significant statement, Mohammad Sadegh Mofatteh, Deputy Minister of Industry, Mine, and Trade for Commercial Affairs, directly addressed the issue. In talks with reporters, he stated, “When automakers cannot deliver the vehicle on the predetermined date for customers, they have committed a violation.”
Proposed Avenues for Resolution
The Deputy Minister outlined two clear pathways for affected consumers to seek resolution:
- Reach an Agreement: Customers can negotiate directly with the automaker to receive their vehicle along with a stipulated late delivery penalty.
- File a Formal Complaint: If unsatisfied with the proposed agreement, buyers have the right to submit a complaint to the Organization for the Protection of Consumer and Producer Rights for official follow-up.
A Universal Mandate
Mofatteh further emphasized that this obligation is not limited to domestic manufacturers. He clarified that vehicle importers are equally mandated to deliver registered cars according to the specified dates. This stance is presented as a fundamental rule aimed at strengthening and protecting consumer rights across the automotive market.