Title: Iran Launches Streamlined Digital System for Challenging Traffic Violations
In a significant step towards modernizing public services, the Iranian Traffic Police have announced the pilot launch of a new, fully digital platform for citizens to challenge traffic tickets. Dubbed the ‘Sakha’ system, this initiative aims to make the appeals process more accessible, transparent, and efficient.
A Digital Leap for Citizen Services
Colonel Jalil Jamshidi Rad, Head of the Traffic Police Enforcement Unit, confirmed the rollout, stating that the Sakha system is currently in its pilot phase. He further announced that the service will soon be integrated into the “My Police” application, consolidating key law enforcement interactions into a single, user-friendly digital hub.
This move is part of a broader national strategy to leverage technology in enhancing government-citizen interactions and streamlining bureaucratic procedures.
How the New System Works
The process for filing an appeal is designed to be straightforward. Citizens can log into the Sakha system, select one of their registered vehicle plates, and view the associated traffic violations. If they wish to contest a ticket, they can select their reason for appeal and upload any supporting documents directly through the platform.
Leveraging Smart Technology for Fairness
A key feature of the new system is its integration of artificial intelligence to ensure objective and rapid initial assessments. Colonel Jamshidi Rad explained that appeals are first sent to a smart robot for verification. This AI is connected to multiple databases, including traffic camera logs, and can intelligently review claims, such as a vehicle’s absence from the location of the alleged violation at the time it was recorded.
A Two-Tiered Review Process
Following the automated check, the electronic case file is forwarded to an expert at the Enforcement Center. The result of this review is then communicated to the applicant.
Should the citizen wish to pursue the matter further, a second appeal can be requested. At this stage, the case is elevated to the Traffic Police’s virtual review unit, which comprises both an enforcement expert and a judge. After a final review and advisory opinion, the judge issues a binding ruling, which is then communicated to the applicant via SMS and the Sakha system.
Operational Details and Initial Response
Authorities have clarified that, in accordance with the law, citizens have a two-month window from the date of the violation to file an appeal through the system. Since the pilot’s launch, the platform has already registered 150 appeals for review, with the most common challenges relating to specific types of violations and those recorded by traffic cameras.
The introduction of the Sakha system represents a concrete effort to enhance administrative efficiency and public accessibility within the framework of Iran’s ongoing development of e-government services.
