Rewritten Title:
Urgent Advisory: Subsidy Recipients Must Verify Transactions to Prevent Overcharging
Central Bank Warns of Unauthorized Deductions in Subsidy Purchases
The Central Bank has issued a critical notice regarding the electronic subsidy card (کالابرگ الکترونیک) system, urging heads of households to monitor transactions closely. Under the current policy, stores are authorized to deduct 5,000 tomans per purchase from the cardholder’s account, with the amount transferred to the Central Bank.
However, reports indicate that some stores are illegally charging higher amounts—sometimes double the approved rate—to exploit subsidy recipients.
How to Report Violations
Citizens encountering overcharging, fraud, or misconduct while using their subsidy cards can file complaints directly via the “Shoma” (شما) mobile app. Here’s how:
- Download the “Shoma” app (available for registered heads of households).
- Locate the violating store via the app’s map or search function.
- Select “Report Violation” to submit details. Complaints are reviewed without intermediaries for swift action.
Common Fraud Practices to Watch For
The Central Bank highlights the following illegal activities that must be reported:
- Inflated pricing (charging more than 5,000 tomans).
- Forcing customers to spend their entire subsidy balance in one transaction.
- Substituting non-essential goods for subsidized staples.
- Exchanging subsidy credits for cash (strictly prohibited).
- Pushing specific brands or providing expired/damaged goods.
Enforcement Measures Underway
Marjan Dabiri, spokesperson for the electronic subsidy program, confirmed that repeat violators face temporary suspension from the program. Stores found guilty of misconduct are first warned but risk permanent removal if violations persist.
Action Required:
Subsidy recipients are encouraged to verify all transactions and report discrepancies immediately to safeguard their entitlements.
Note: This advisory aligns with the government’s commitment to ensuring fair access to subsidized goods for all eligible citizens.
